Document management is invaluable to all businesses, but too frequently overlooked. TPF Group will help you take control of communications into, out of and within your business.

Selecting and then optimising the most appropriate customer communication channel is an increasingly critical decision for marketers and a vital part of an effective CRM strategy. The design and production of business critical transactional documents like bills and statements has to deliver the right information, to the right customer at the right time, every time.

Our transactional digital variable-data (VDP) print and e-billing experience understands the importance of clear, easy to scan, tailored customer friendly communication that endorses your brand integrity. Intelligent design, with an insight into data and information analysis transforms a simple bill from a cost centre to a vibrant , cross selling (transpromo) revenue stream. Add postage optimisation to the mix and you get a winning combination.

An increasingly important alternative to paper and post is E-Billing, offering all the above benefits with the ability to retrieve and archive data through online E-Tracking, E-Delivery, E-Analysis and E-Archiving.

We have an outstanding track record in delivering contractual cost savings as well as product and process improvements. And of course, we make sure that your corporate reputation and business continuity are upheld throughout transition programmes. Whether you want to appreciate the values of good document composition or need to maximise efficiencies in your post room, we can help.

See below for details of the document management, transactional and e-billing services we offer. For more details, or to request a case study, please email Dean Smith.

On-site services:

• Post room management and in-bound document management services as above

• Print room management

• Printer, copier and multi-functional device (MFD) fleet management.

Outbound document management services and solutions

• Document and information design

• Create design for transpromo documents

• Data processing/transformation

• Document composition

• Batch, real-time and interactive document composition

• Multi channel document delivery solutions – print, email and online

• Postage optimisation

• Transactional mail printing – cut sheet and continuous, variable data (VDP) digital print

• Intelligent enclosing

• Alternative media management including Braille, large print and audio

• End-to-end management reporting – tracking and reconciliation.

• Postage optimisation

Inbound document management services:

• Post receipt and preparation

• Document scanning

• Data capture (OCR, ICR and key-from-image)

• Exception handling

• Document workflow

• Electronic document archiving and retrieval.

Technology partners

• Avanquest Solutions

• Avnet Technology Solutions

• EMC²

• Pitney Bowes Group1 Software

• Pitney Bowes Emtex Software

• GMC Software Technology

• CommuniGator